Panagiotopoulos, Al-Debei: Engaging with Citizens Online: Understanding the Role of ePetitioning in Local Government Democracy

According to the Local Democracy, Economic Development and Construction Act introduced in 2009, UK local authorities are expected to implement ―a facility for making petitions in electronic form to the authority‖. Motivated by this arrangement, this paper reflects on the findings of a case study investigation conducted with the Royal Borough of Kingston (one of the first local authorities to implement such a service since 2004). Lessons learnt from the case suggest that ePetitions reveal increased potential to enhance local government democracy, but are also shaped by challenging open implementation issues which can highly influence the initiative’s impact. Our conclusions are developed within the general debate about online public participation or eParticipation and particularly examine the implications for policy makers.