Home » Entries posted by Kim Osman
Stories written by Kim Osman
Harnessing ‘generative friction’: can conflict actually improve quality in open systems?

Harnessing ‘generative friction’: can conflict actually improve quality in open systems?

Is conflict always bad? Or can conflict in open systems actually be productive, leading to innovative solutions to the problems encountered? In her paper “The role of conflict in determining consensus on quality in Wikipedia articles”, Kim Osman (QUT) finds that differences of opinion in Wikipedia actually spur the improvement of articles and that conflict, in contrast to earlier findings, can play a positive role in encyclopedic quality. Kim discusses her findings and what they mean for the design and governance of open, online systems.